Linda Siliga
Academic Manager
Has a Diploma in Catering Management, and is a Registered Skills Development Facilitator and ETD Specialist.
Experience:
- 7 Years Hospitality Industrial Experience at Management Level
- 10 Years Management at AGSA
- 8 Years Skills Development Facilitator
- 13 Years ETDP Specialist
- Manage and provide direction for AGSA training activities by:
- Developing short- and medium-term strategies for training development
- Work with team to develop work plans and set objectives
- Assign duties to subordinates and monitor task completion
- Design, conduct and broker the delivery of training programs
- Creating an environment of acceptance of training intervention in the organization
- Suggest training strategies
- Liaison with the SETAS involved in the training of learners
- Oversee the management training resources e.g. booklets, manuals, and unit standards
- Oversee management of training administration
- Assist with human resource management duties, as follows:
- Hire ETDP employees when authorised
- Recommend termination when necessary
- Establish expectations and counsel employees on their performance
- Train or arrange for training of employees as applicable
- Monitor attendance, approve timesheets and requests for time off
- Assist in the development of the administrative framework required to support education, training and development programs and initiatives; formulate policies, procedures, and schedules to support education and training initiatives
- Monitor and evaluate effectiveness of training programs by conducting follow-up studies to determine impact of training programs on trainees and recommend changes as required
- Ensure that customer relations are kept at a high standard and ensure that queries and complaints are dealt with immediately and in a satisfactory manner
- Monitor staff performance on an ongoing basis in the form of performance appraisals and feedback
- Motivate staff through setting clear, achievable goals, incentive programmes and feedback
- Ensure that productivity and service objectives are achieved in all areas within the department