AGSA | Course

Qualifications

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National Certificate : Accommodation Services

Qualification	SAQA ID	Credits	NQF Level	Duration
National Certificate : Accommodation Services	14110	120	2	12 Months

National Certificate: Professional Cookery

Qualification	SAQA ID	Credits	NQF Level	Duration
National Certificate: Professional Cookery	14111	145	4	12 Months

National Certificate: Food and Beverage Services

Qualification	SAQA ID	Credits	NQF Level	Duration
National Certificate: Food and Beverage Services	14113	133	4	12 Months

Further Education and Training Certificate: Hospitality Reception

Qualification	SAQA ID	Credits	NQF Level	Duration
Further Education and Training Certificate: Hospitality Reception	64469	126	4	12 Months

Further Education and Training Certificate: Craft Enterprise

Qualification	SAQA ID	Credits	NQF Level	Duration
Further Education and Training Certificate: Craft Enterprise	48809	161	4	12 Months

Further Education and Training Certificate: Sports Administration

Qualification	SAQA ID	Credits	NQF Level	Duration
Further Education and Training Certificate: Sports Administration	67697	172	4	12 Months

National Certificate: Nature Conservation Resource Guardianship

Qualification	SAQA ID	Credits	NQF Level	Duration
National Certificate: Nature Conservation Resource Guardianship	17174	3	4	12 Months

Further Education and Training Certificate: Nature Conservation: Natural Resource Guardianship Terrestrial

Qualification	SAQA ID	Credits	NQF Level	Duration
Further Education and Training Certificate: Nature Conservation: Natural Resource Guardianship Terrestrial	63109	8	4	12 Months

National Certificate: Tourism: Guiding

Qualification	SAQA ID	Credits	NQF Level	Duration
National Certificate: Tourism: Guiding	HSP/RmAttd/2/0023	17174	8	4 days

National Certificate: Gaming Operations

Qualification	SAQA ID	Credits	NQF Level	Duration
National Certificate: Gaming Operations	63269	3	3	12 Months

AGSA Courses

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Time Management

Us Title	US Nr	Credits	NQF Level	Duration
Apply efficient time management to the work of a department/division/section	15234	5	4	2 Days
Prioritise time and work for self andteam	242811	5	4	2 days

Team Induction

Us Title	US Nr	Credits	NQF Level	Duration
Induct a member into a team	242812	10	5	3 days

Facilitator Course

Us Title	US Nr	Credits	NQF Level	Duration
Facilitate learning using a variety of given methodologies	117871	10	5	3 days

Diversity in the Workplace

Us Title	US Nr	Credits	NQF Level	Duration
Understand the need for cultural awareness in dealing with customers and colleagues	253954	4	4	2 days

Coaching

Us Title	US Nr	Credits	NQF Level	Duration
Conduct on the job coaching	7818	5	5	2 days

Assertiveness

Us Title	US Nr	Credits	NQF Level	Duration
Further Education and Training Certificate: Sports Administration	67697	172	4	12 Months

Basic Accounting

Us Title	US Nr	Credits	NQF Level	Duration
Apply knowledge of basic accounting principles to finance services	11711	8	4	2 days

Self Development

Us Title	US Nr	Credits	NQF Level	Duration
Manage one’s own development	7873	3	4	2 days

Small Business Finance

Us Title	US Nr	Credits	NQF Level	Duration
Manage finances in a small business	117500	8	4	2 days
Perform financial planning andcontrol functions for a small business	114738	6	4	2 days

Dealing with HIV/AIDS in the workplace

Us Title	US Nr	Credits	NQF Level	Duration
Apply knowledge of HIV/AIDS to a specific business sector and a workplace	244574	3	4	2 days

Business Writing Skills

Us Title	US Nr	Credits	NQF Level	Duration
Write/present/sign texts for a range of communicative contexts	119465	5	3	1 day

Performance Management

Us Title	US Nr	Credits	NQF Level	Duration
Apply knowledge of self and team in order to develop a plan to enhance team performance	13912	5	3	1 day

Presentation Skills

Us Title	US Nr	Credits	NQF Level	Duration
Accommodate audience and context needs in oral/signed communication	119472	5	3	1 day

Customer Care

Us Title	US Nr	Credits	NQF Level	Duration
Provide Customer Service	7789	8	4	3 days

Dealing with customers at reception

Us Title	US Nr	Credits	NQF Level	Duration
Deal with arrival

Effective Communication

Us Title	US Nr	Credits	NQF Level	Duration
Engage in sustained oral/signed communication and evaluate spoken/signed texts	119462	5	4	2 days

Team Building and Motivation

Us Title	US Nr	Credits	NQF Level	Duration
Motivate and Build a Team	242819	10	4	5 days

Entrepreneur Skills

Us Title	US Nr	Credits	NQF Level	Duration
Demonstrate entrepreneurial competence	117499	12	4	5 days

Ethics in the organisation

Us Title	US Nr	Credits	NQF Level	Duration
Comply with organisational ethics	252217	4	4	5 days
Apply the organisation’s code ofconduct in a work environment	242815	5	5	5 days

Change management

Us Title	Level	Credits	NQF Level	Duration
Recognise areas in need of change, make recommendations and implement change in the team, department or division	5	3	15214	1 days

Conflict Management

Us Title	US Nr	Credits	NQF Level	Duration
Use communication skills to handle and resove conflict in the workplace	9533	3	3	1 day

Emotional Intelligence

Us Title	US Nr	Credits	NQF Level	Duration
Behave in a professional manner in a business environment	14359	5	2	2 days

Management of Service Providers

Us Title	US Nr	Credits	NQF Level	Duration
Manage service providers in a selected organisation	109999	8	4	3 days

Administration Management

Us Title	US Nr	Credits	NQF Level	Duration
Develop administrative procedures in a selected organisation	110003	8	4	3 days
Manage administrative records	110009	4	4	1.5 day

Budget Management

Us Title	US Nr	Credits	NQF Level	Duration
Manage Expenditure against a budget	242810	6	4	2 days

Manage Personal Finances

Us Title	US Nr	Credits	NQF Level	Duration
Plan and manage personal finances	13952	8	4	3 days

Health, Hygiene and Safety

Us Title	US Nr	Credits	NQF Level	Duration
Demonstrate an understanding of factors that contribute towards healthy leaving	13952	8	4	3 days
Contribute to the health, safety and security of the workplace	110064	2	4	1 day
Demonstrate knowledge and understanding towards occupational health and safety regulatory requirements	13963	2	2	1 day
Apply safety, health and environmental principles and procedures in a workplace	116520	2	2	1 days

Decision Making

Us Title	US Nr	Credits	NQF Level	Duration
Apply knowledge of self in order to make a personal decision	120308	8	3

Customer Relations

Us Title	US Nr	Credits	NQF Level	Duration
Foster and maintain customer relations	123258	10	3	5 days

Negotiation Skills

Us Title	US Nr	Credits	NQF Level	Duration
Negotiate an agreement or deal in an authentic work situation	13948	5	4	2 days

Contract Management

Us Title	US Nr	Credits	NQF Level	Duration
Negotiate an agreement or deal in an authentic work situation	13948	5	4	2 days

Tendering and Estimation

Us Title	US Nr	Credits	NQF Level	Duration
Tender to secure business for a new venture	114593	5	4	2 days

Costing and Pricing

Us Title	US Nr	Credits	NQF Level	Duration
Apply the principles of costing and pricing to a business venture	114594	6	4	2 days

Skills Programme

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Food Service Assistant

Qualification	CATHSSETA	Credits	NQF Level	Duration
Food Service Assistant	HSP/FdSrvA/2/0023	16	2	5 Days

Assistant Chef

Qualification	CATHSSETA	Credits	NQF Level	Duration
Assistant Chef	HSP/AssChf/2/0022	52	2	20 days

Table Attendant

Qualification	CATHSSETA	Credits	NQF Level	Duration
Table Attendant	HSP/TblAtt/2/0025	39	2	18 days

Culture Site Guide

Qualification	CATHSSETA	Credits	NQF Level	Duration
Culture Site Guide	HSP/TblAtt/2/0025	40	2	18 days

Kitchen Cleaner

Qualification	CATHSSETA	Credits	NQF Level	Duration
Kitchen Cleaner	HSP/KchCln/2/0021	13	2	5 days

Public Area Cleaner

Qualification	CATHSSETA	Credits	NQF Level	Duration
Public Area Cleaner	HSP/Cleanr/2/0014	12	2	5 days

Assistant Housekeeper

Qualification	CATHSSETA	Credits	NQF Level	Duration
Assistant Housekeeper	HHSP/AssHkr/2/0015	12	2	5 days

Laundry Assistant

Qualification	CATHSSETA	Credits	NQF Level	Duration
Laundry Assistant	HSP/LndAss/2/0023	18	2	5 days

Drink Service Assistant

Qualification	CATHSSETA	Credits	NQF Level	Duration
Drink Service Assistant	HSP/DsrvA/2/0014	18	2	5 days

Room Attendant

Qualification	CATHSSETA	Credits	NQF Level	Duration
Room Attendant	HSP/RmAttd/2/0023	16	2	5 days

Front of House-Porter

Qualification	CATHSSETA	Credits	NQF Level	Duration
Front of House-Porter	HSP/FoHPrt/2/0016	13	2	5 days

Front of House-Porter/Concierge

Qualification	CATHSSETA	Credits	NQF Level	Duration
Front of House-Porter/Concierge	HSP/LndAss/2/0023	38	2	17 days

Customer Service Programme

Qualification	CATHSSETA	Credits	NQF Level	Duration
Customer Service Programme	CUST/ServProgr/4/0095	24	4	10 days

Field Ranger: Protected Area (Armed or Unarmed)

Qualification	CATHSSETA	Credits	NQF Level	Duration
Field Ranger: Protected Area (Armed or Unarmed)	CONS/FIERANGPROTAREA/2/0050	37	2	17 days

Conservation General Assistant

Qualification	CATHSSETA	Credits	NQF Level	Duration
Conservation General Assistant	CONS/CONSGENSASS/2/0052	50	2	20 days

Qualifications

AGSA Courses

Skills Programme

Strategic Objectives

Financial Performance

AGSA Values